Help and Support at Lucky Twice Casino UK
At Lucky Twice Casino, we are dedicated to providing excellent support to ensure that your experience is smooth and enjoyable. Our team is available around the clock to assist with any questions or issues you may have. Whether it’s about deposits, withdrawals, account management, or general inquiries, we are here to assist.
Below, you will find details on how to reach our support team, along with answers to frequently asked questions.
Communication Channels
We offer several ways to contact our support team, ensuring that you can get the help you need conveniently:
- Live Chat: Available 24/7 for immediate assistance. Simply click the chat icon in the lower right corner of the website to start a conversation.
- Email: You can reach us via email at [email protected]. Our team will respond as soon as possible, typically within 24 hours.
- Phone: While we primarily offer digital support, phone support is available on request. Please contact us via email or live chat to arrange a call.
We are committed to responding quickly to all inquiries and ensuring you get the support you need.
Address & Map
If you prefer to visit us in person or need to send us physical documents, you can find our office at the following address:
Lucky Twice Casino
72 Neal St,
London, UK,
Postcode: WC2H 9PA
Contact Form
If you prefer to submit a request directly through the website, use the form below to get in touch with our support team. Simply fill out your details and message, and we will respond as soon as possible.
Frequently Asked Questions (FAQ)
Here are some commonly asked questions. If you cannot find the answer you need, feel free to reach out to our support team.
Popular Questions
How do I create an account at Lucky Twice Casino?
Register by clicking “Sign Up” on the website, fill in your details (email, password, personal info), verify your email if required, then log in and you’re ready to deposit.
What is the minimum deposit and withdrawal amount?
The minimum deposit is £20 (or equivalent) for fiat methods. For cryptocurrencies the minimums vary (for example 0.01 ETH, 5 USDT, etc). Withdrawals from £20 up to a max per day/period.
Which payment methods and currencies are supported for deposits and withdrawals?
Deposits: bank transfer, credit card, voucher (iDEAL) and multiple cryptocurrencies (ETH, USDT, BCH, LTC, XRP, TRX, DOGE). Withdrawals: bank transfer, credit card, e-wallet/crypto (various).
How long does it take to process a withdrawal?
E-wallets and crypto often processed almost instantly. Bank transfers or credit-card withdrawals may take several business days (e.g., 3-5 business days) depending on banking providers.
What should I do if I forget my password or cannot access my account?
On the login page click “Forgot Password”, follow the instructions sent to your email to reset. If you still cannot access, contact support via live chat or email for help.
How do I verify my account or submit required documents?
Go to your account profile to upload proof of identity (e.g., passport or driver’s licence) and proof of address (utility bill, bank statement). Support can assist if there are issues with uploads.
Is my personal and financial information safe with Lucky Twice?
Transactions are processed via secure SSL encryption and payment methods follow industry-standard security protocols. Always ensure you use a secure internet connection and protect your credentials.
Am I allowed to have more than one account?
No. Only one account per person is permitted. Multiple accounts may lead to restrictions or account closure by the operator.
Are there mobile versions or apps available for Lucky Twice Online Casino?
Yes, the website supports mobile devices (smartphones, tablets) via responsive design. Any dedicated app (iOS/Android) if available should be verified on official site.
What if I have a problem with a transaction (deposit or withdrawal)?
First check transaction status in your account. If issue persists, contact support via live chat or email with details (method, date, amount) so they can investigate.
How do bonuses and free spins work at Lucky Twice Casino?
Welcome bonus example: 100% up to £1,000 + 100 free spins (wagering 40× bonus). Bonus funds often have terms such as max win from bonus, play-through requirements, eligible games.
Can I use cryptocurrencies at Lucky Twice Casino, and how?
Yes. Several cryptocurrencies are supported for deposits (ETH, USDT, BCH, LTC, XRP, TRX, DOGE) and withdrawals. You must select the crypto method in the cashier section, send the correct amount to the address provided, and ensure any network fees or confirmation times are accounted for.
